| Is the total cost in writing? | Not a starting price, not “from” with the real number to follow. The full total, in writing, before work starts. | We put the total cost in writing before work starts, including renewals — no after-charges beyond the written total. |
| Is the delivery date in writing? | A date, not “soon” or “in a few weeks.” | We put the delivery date in writing. |
| Do you pay in milestones? | Payment tied to delivered stages, not one lump sum up front. | We work in milestones. |
| Are the domain, hosting, and logins in your name? | If your website lives in someone else's account, it is not fully yours — no matter who paid for it. | Your domain, hosting, and accounts are registered in your name. That is the anti-hostage position, and it is non-negotiable here. |
| Is the support term written? | How long after launch is help included, and what exactly does it cover? | The support term is written into the agreement. |
| Can they show a case study with real numbers? | Not a screenshot of a dashboard with no name attached. A named engagement, with what was done and what it produced. | Our proof is named engagements with disclosed numbers, or it doesn't ship. See the proof strip above. |